Returns & Exchanges

At Truth And Hair, we want you to love your locks, which is why we offer a 30-day return policy on all unused and unopened hair care products. If you are not completely satisfied with your purchase, our team is here to ensure your return or exchange is handled with transparency and care.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Carefully pack your unopened items in their original packaging, ensuring all security seals remain intact to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing